Where
would the training programme be held?
At your premises or a venue can be sourced
upon request. If held at your premises, all you need to supply is a room with tables, chairs &
electricity. If you require a venue to hold the programme for your organisation, this will be an
additional cost.
Can we tailor the Customer Service Experience to our business or industry
sector?
Yes you can. You may also want to enforce or introduce new company processes and procedures such as how quickly
to answer the telephone, what to say to customers or perhaps communicate your process for handling customer complaints.
Do we need to arrange food & refreshments?
No, it’s all done for you, it’s all part of the service! Access to a sink and
running water would be helpful.
How much does the Customer
Service Experience cost?
Let’s keep it simple…..
£275 for course preparation,
handouts & certificates.
£525 per day for training delivery (no more than 16 staff per day).
£100 per day for delegates’
food & refreshments (optional extra)
That’s only £42.50
per person for a complete one day training programme!
What
happens after the training day?
You can either continue to work on the individual and company actions plans at your own pace
inhouse or if you feel you need assistance implementing the plans to make sure they happen, we can work with you
to do this on an agreed half day/day rate. Please contact to discuss.
How
do we book?
Contact Rachel Sweet by telephone or e-mail to secure dates in the SweetSkills diary, you will then be asked for a £250 deposit by invoice to secure
your chosen dates.
