What our customers say….
“Since Rachel began the training program six months ago the impact
has been substantive and measurable. Existing customers have seen a new approach, former customers have
been re-invigorated and new customers added. The reasons for this are varied but your training, guidance
and structured approach has restored our confidence when it comes to finding those new leads. After
the year September 2008 to October 2009 when we had a myriad of issues to address and our focus on sales was lost, your input
has proved invaluable in that we have re-found that which was lost and everyone involved at Manuflex thank you for that.”
Ray Stewart, Managing Director, Manuflex Limited
www.manuflex.co.uk
"The
Somerset Chamber has engaged with Rachel Sweet and SweetSkills for over 3 years and in that time she has supported us with
telesales and event management services that has helped us increase our membership by 30% in just 8 months."
Rupert Cox, Chief Executive
www.somerset-chamber.co.uk
"TelePA has used SweetSkills to deliver a range of project and support services
during a period of rapid change and growth for the company. Rachel’s approach has been consistently intelligent,
enthusiastic and responsive."
Judith Ludovino, Business
Development Director
www.telepa.co.uk
"Acacia Training and Development have used SweetSkills
to deliver customer service training to its staff. The staff were enthusiastic and demonstrated visible benefit as a result
of the training which was carefully angled to the occupational sector"
Jack Harland, Director of Training
www.acaciatrng.co.uk
"Rachel was requested to obtain feed back from past
customers, and obtain a sale for the current year if at all possible. The detailed report she wrote containing the feedback
was superb in its depth and scope. She repeatedly tried to make contact if at first she didn’t get through. Her diligence
and skill obtained sales netting more than her already reasonable fees. A Sweet success indeed!”
Clive Steward, Smiths Taxation
www.smithstaxation.co.uk
"I have no hesitation in saying that the work you have
done for my company Frome On Line has been of the highest quality. Your seminars have been informative and well presented
and the feedback I have had from our members attending the events has been fantastic."
Mike Edwards, Business Development Director
www.fromeonline.co.uk
"Rachel was initially our IIP adviser, and gave us a
good, clear advice on how to approach the process. Rachel led our Partners through a detailed business planning process,
and following her guidelines, we were awarded IIP status in January 2006. When Rachel started up SweetSkills, we asked
her to conduct Customer Care workshops for our entire organisation of 70 staff. We have identified definite changes
in our employees’ responses to customers following this, and the whole company approach to the training means that everyone
benefited from Rachel’s knowledge and expertise. The content was appropriate for our needs, and even die hard
‘I already know how to do this’ employees admitted to enjoying the experience, and learning from it. We
will certainly be using Sweetskills again in the future.
Annette Middleton, Garston Veterinary Group
www.garstonvets.co.uk
